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Syncing difficulties with Charge 4

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‎05-05-2020 05:16 - last edited on ‎05-06-2020 19:30 by Fitbit Moderator

‎05-05-2020 05:16 - last edited on ‎05-06-2020 19:30 by Fitbit Moderator

Ever since April 30, 2020, my charge 4 that is only 3 weeks old, will not sync with my app, it won't track my sleep, but is able to share info with MyFitnessPal.

 

Moderator edit: Subject for clarity 

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‎05-06-2020 19:29

‎05-06-2020 19:29

Hello @CALEBandLAURA, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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