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Unable to setup Fitbit One

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‎12-23-2019 11:40 - last edited on ‎12-24-2019 13:03 by Fitbit Moderator

‎12-23-2019 11:40 - last edited on ‎12-24-2019 13:03 by Fitbit Moderator

i installed the fitbit app and i was looking for the tracker of me in the list but i can't find it. My tracker is the one where you have to pull off one part of the band to charge it. 

 

Moderator edit: Subject for clarity

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‎12-24-2019 13:02 - last edited on ‎08-16-2025 13:25 by Fitbit Moderator

‎12-24-2019 13:02 - last edited on ‎08-16-2025 13:25 by Fitbit Moderator

Hi @BretVB, welcome to the Community Forums!

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

I'll be around if you need anything else, please keep me posted.

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