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Unable to setup Fitbit with k30 PHONE

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‎08-06-2020 07:51 - last edited on ‎08-09-2020 18:06 by Fitbit Moderator

‎08-06-2020 07:51 - last edited on ‎08-09-2020 18:06 by Fitbit Moderator

Has anyone had luck with turning it off/on, and unparring? I've tried this several times and it still says no device found. I have an android K30 phone, which is current on all its updates.

 

Moderator Edit: Clarified subject

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‎08-09-2020 18:05

‎08-09-2020 18:05

Hello @changeto24hour, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed and if you have any additional questions.

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