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Unable to setup Flex 2 with Samsung A8

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‎03-15-2020 21:58 - last edited on ‎03-16-2020 17:13 by Fitbit Moderator

‎03-15-2020 21:58 - last edited on ‎03-16-2020 17:13 by Fitbit Moderator

I reset this for my granddaughter but it won’t connect to her Samsung A8

is this phone compatible?

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎03-16-2020 14:04

‎03-16-2020 14:04

Have you checked to see if the phone is supported? 

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‎03-16-2020 17:12 - edited ‎03-16-2020 17:12

In response to Rich_Laue

‎03-16-2020 17:12 - edited ‎03-16-2020 17:12

Hi @Izzy19, welcome to the Community Forums!

 

Thanks for bringing this to my attention. As it turns out, the Samsung Galaxy A8 is not listed as a compatible device with our products and services, therefore, your granddaughter can experience some connection difficulties with this specific mobile device and the Flex 2.

 

Even though this mobile device is not compatible, I'll recommend to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

@Rich_Laue Thanks for your support!

 

Keep me posted and let me know if you have any additional questions. 

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