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Connection difficulties with Versa 2

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‎03-15-2020 08:14 - last edited on ‎03-16-2020 17:20 by Fitbit Moderator

‎03-15-2020 08:14 - last edited on ‎03-16-2020 17:20 by Fitbit Moderator

The fitbit app wont stay in sync with my versa 2. Keeps saying it doesn't see device.  I have uninstalled app and reinstalled. Restarted watch and restarted phone to no avail. There is apparently a problem with the app

 

Moderator edit: Subject for clarity 

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‎03-16-2020 17:19

‎03-16-2020 17:19

Hello @Svincen, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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