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Notifications not working with Samsung A5 2017

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‎03-15-2020 11:17 - last edited on ‎03-16-2020 17:23 by Fitbit Moderator

‎03-15-2020 11:17 - last edited on ‎03-16-2020 17:23 by Fitbit Moderator

Any have success with either versa2 or lite or versa and ionic and above phone? Tried versa2.Just wouldn't sync..some say yes,others nope...need2 use txts and phone alert function..getting definite info impossible.

 

Moderator edit: Subject for clarity 

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‎03-16-2020 17:22

‎03-16-2020 17:22

Hi @SunsetRunner, welcome to the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Keep in mind that the Samsung Galaxy A5 2017 is not listed as a compatible device with our products and services, therefore, you can experience some connection difficulties with it and your Fitbit device.

 

Keep me posted and let me know if you have any additional questions.

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