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Unable to setup Inspire with Samsung phone

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‎01-03-2020 12:11 - last edited on ‎01-06-2020 16:43 by Fitbit Moderator

‎01-03-2020 12:11 - last edited on ‎01-06-2020 16:43 by Fitbit Moderator

Hi I have a Aspire  and galaxy 8 phone but when I try and pair them it say no device  abaible. I followed the instructions  can anyone give some advice.

 

Moderator edit: Subject for clarity 

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‎01-06-2020 16:42

‎01-06-2020 16:42

Hello @SueViney, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and troubleshooting this situation prior to posting. To better assist you with this, can you please let me know if you're using a Samsung Galaxy S8, A8, J8 or Note 8? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties.  

 

Let me know if you have any additional questions.

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