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Unable to setup Ionic device

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‎08-18-2019 08:34 - last edited on ‎08-18-2019 12:22 by Fitbit Moderator

‎08-18-2019 08:34 - last edited on ‎08-18-2019 12:22 by Fitbit Moderator

Just bought a brand new Ionic yesterday and can't get it to setup. I get it to connect and show up in the app. I then try to finish the setup with the update and it makes it anywhere from 30-60% and fails out. The watch goes back to the setup screen like nothing has happened. I've tried WiFi and BT. I've done all the suggestions multiple times. It just won't even setup to where I can use it without the update.

 

Moderator edit: Subject for clarity 

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‎08-18-2019 12:21

‎08-18-2019 12:21

Hello @Willymutt  welcome to the Community Forums, thanks for bringing this to my attention. It's a pleasure for me to assist you with the inconvenience experienced with your Ionic device.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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