help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving notifications on Charge 3 with OnePlus 5T

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-18-2019 03:25 - last edited on ‎08-18-2019 12:25 by Fitbit Moderator

‎08-18-2019 03:25 - last edited on ‎08-18-2019 12:25 by Fitbit Moderator

Hi

 

My notifications are not working , despite restarts and unpair/ repairing.

 

I know OP5T is not listed as compatible but this has worked previously, though not since recent Fitbit os upgrade ?

 

Any help gratefully received.

 

Thanks

 

Madcap

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎08-18-2019 12:24 - edited ‎08-18-2019 12:25

‎08-18-2019 12:24 - edited ‎08-18-2019 12:25

Hi @Madcaplaughs  welcome to the Community Forums, thanks for your post!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. Let me share with you that the OnePlus 5T is not currently listed as a compatible device with our products and services just as you stated in your post, therefore, you may experience certain connection difficulties with it. I'm aware that some users were and are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Android, Fitbit app and device updates.

 

That being said, even though your mobile device is not compatible, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 3 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

If by any chance you're still unable to receive notifications on your Fitbit with the OnePlus, I suggest you to try with a compatible device instead.

 

I'll be here if you need anything else, please keep me posted.

Best Answer
0 Votes