Unable to setup Ionic

[Alliekatz]

My Ionic had stopped syncing so I followed all of the steps advised but still nothing. I then removed my Ionic from the Fitbit app and now it will not let me add it again. It can see it as I get the 4 digit code but then it cannot go any further. What else can I do?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Alliekatz, welcome to the Community Forums!

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which Android mobile device are you using? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

I'll be around if you need anything else, please keep me posted.

[Alliekatz]

Sadly nothing has worked. Apparently it is an issue wirh Android so I now have a useless fitbit Ionic as the time is getting slower and I cannot correct it so can't even just use it as a watch. 

[RicardoFitbit]

Your update is appreciated @Alliekatz, my apologies for the delayed reply.

To move forward with this situation, can you please let me know which mobile device are you using? Do you receive an error message while trying to setup your device? Have you tried with another mobile device or with your computer? 

Looking forward to your reply. 

[Alliekatz]

Hi I have a Samsung Galaxy Note 9. I have tried adding my Ionic to this and also on a Chromebook running on Windows. On both it finds the Ionic but then cannot go any further. Asks that I have the Ionic switched on and charged, that I turn bluetooth off and on and also reset my Ionic. None of this works. I remived my Fitbit One from the app as well and now that cannot be found to reconnect.

[RicardoFitbit]

Your patience troubleshooting this matter with me is appreciated @Alliekatz, sorry for the delayed reply once again.

I'd like to let you know that our Customer Support team was contacted on your behalf for them to provide you with further assistance. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon.

Don't hesitate to ask me any additional questions you may have.

[hilfordjames]

Hi, I'm having the same problem. 

Since the fitbit was updated on 27/01/2021 it wouldn't sync, so I removed the device from my account and not I cant add it back to the account. 

The setup can find the device, but then it stops and says "TRY AGAIN", so then I connect the charger as it says (even though already fully charged) and still same problem. 

[RicardoFitbit]

Hello @hilfordjames, it's nice to see another post from you here in the Community Forums.

I'm sorry to know that you're experiencing difficulties with your Fitbit device. To better assist you, can you please let me know which Fitbit are you using? Is your Fitbit app running the 3.37.1 version? Please try the troubleshooting steps that were shared on my previous post and let me know if the issue persists. 

I'll be waiting for your reply.