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Unable to setup Ionic

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‎01-23-2020 00:45 - last edited on ‎01-24-2020 14:02 by Fitbit Moderator

‎01-23-2020 00:45 - last edited on ‎01-24-2020 14:02 by Fitbit Moderator

Having registered the watch and connected to my Samsung tablet an update would not load to the watch.

Unregistered the watch and fitbit app to try again.

Now tablet will not find my Ionic in Bluetooth or Wi-Fi.

Anyone with any information on solving this 

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎01-24-2020 14:02

‎01-24-2020 14:02

Hi @Nidge1, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your Samsung tablet is compatible with our products and services because a compatibility concern can cause connection difficulties.

 

I'll be around if you need anything else, please keep me posted.

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‎01-25-2020 12:12

In response to RicardoFitbit

‎01-25-2020 12:12

Hi,
I reset the watch to factory settings and re registered the watch with my
phone.
Went smoothly and did upgrade on its own.
Can access all information from my phone or tablet no problems.

Never found out why initial upgrade caused the problem or wouldn't down
load.

Watch working fine.

Thanks for recognising a user in problems but sorted it the next day after
thinking about it overnight myself.

Cheers Nudge.
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