help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup MobileTrack

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-25-2020 06:03 - last edited on ‎02-26-2020 11:59 by Fitbit Moderator

‎02-25-2020 06:03 - last edited on ‎02-26-2020 11:59 by Fitbit Moderator

I am unable to add the mobile track option,  as it is not listed under add device? Any help is appreciated.  

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎02-26-2020 11:58 - last edited on ‎07-31-2025 11:39 by Fitbit Moderator

‎02-26-2020 11:58 - last edited on ‎07-31-2025 11:39 by Fitbit Moderator

Hi @Nicole822, welcome to the Community Forums!

Thanks for bringing this to my attention. To better assist you, can you please let me know which Android mobile device are you using? When was the first time you experienced this? Do you have a Fitbit device setup in your account? In the meantime I receive your answers, please try the following steps and try again:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Keep me posted and let me know if you have any additional questions. 

Best Answer
0 Votes