Unable to setup Versa 2 with Moto G5

[RajKarra]

Hi All,

I have been using my Versa2 since May 19 and there were no issues, but suddenly today morning I my phone was not syncing with the watch, I then tried to add it again thinking it will solve it. Since then my existing device is not there in the list and cannot add. It comes to the bluetooth searching screen and fails, says try again. Since then I have tried all below steps

1. Turned Bluetooth on of multiple times

2. Restarted my Versa2 multiple times.

3. Uninstalled and reinstalled Fitbit app on my phone.

4. logged out of my account and logged back in and tried to add, no luck

5. Tried to add device from another android phone Mi2 phone. no luck.

6. Tried contacting support via chat, no use.

I am basically stuck, if anyone please help me that would be great.

Thanks

Raj

Moderator edit; Subject for clarity 

[RicardoFitbit]

Hi @RajKarra, welcome to the Community Forums!

First, I'd like to appreciate your effort and patience troubleshooting your device prior to posting, thanks for bringing this to my attention. Just as stated in your post, I was informed by our Support team that they already provided you assistance with this situation, therefore, my best advice for you at this moment is to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

Please do not hesitate to contact me back if you need anything else. 

[RajKarra]

Hi RecardoFitbit,

Firstly, thanks a lot for your reply and following up with the support team. I was persistent and tried again one last time, and what I realized was that I was selecting Versa 2 where as mine was Versa. Once i selected the correct device everything worked fine. It was tough learning but was glad that I solved it in the end.

Thanks

Raj

[RicardoFitbit]

You're welcome @RajKarra, thanks for your reply. My sincere apologies for the delay in responding your post.

I'm really happy to know that our Customer Support team provided you assistance with this situation and that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.