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Connection difficulties with Charge 3 and Samsung S8

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‎03-07-2020 07:52 - last edited on ‎03-08-2020 18:31 by Fitbit Moderator

‎03-07-2020 07:52 - last edited on ‎03-08-2020 18:31 by Fitbit Moderator

I have a Fitbit charge 3 and a galaxy s8 phone(android). Last week it would not sync to my phone. I noticed that time was wrong and now it has finally run out of battery. It has been restarted, deleted and re-added and I have no clue what to do.

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎03-08-2020 18:31

‎03-08-2020 18:31

Hello @Jmonkeyx, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎03-09-2020 08:04

In response to RicardoFitbit

‎03-09-2020 08:04

I have tried everything and now it is not even responding to the button.  This is the point of contacting the company. It  is causing me stress.

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‎03-12-2020 17:16

In response to Jmonkeyx

‎03-12-2020 17:16

Your reply is appreciated @Jmonkeyx, sorry for the delay in responding your post.

 

Thanks for taking into consideration the troubleshooting steps that were shared in my previous post. I can understand how you feel about this. Let me share with you that I've contacted our Customer Support team on your behalf to further assist you and get you back on track as soon as possible. Please keep an eye on your email inbox because they'll be in touch with you soon.

 

Don't hesitate to ask me any additional questions you may have in the meantime they get in touch with you.

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