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Unable to setup Versa 2 with Nokia 7+

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‎03-31-2020 13:58 - last edited on ‎04-22-2020 20:14 by Fitbit Moderator

‎03-31-2020 13:58 - last edited on ‎04-22-2020 20:14 by Fitbit Moderator

I have a Fitbit versa 2 and I'm finding that it is now not connecting to my Bluetooth. I haven't experienced problems before but now any time I try to connect it simply says pairing rejected by versa 2. Any ideas how I could fix this issue

 

Moderator edit: Subject for clarity 

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‎04-22-2020 20:14

‎04-22-2020 20:14

Hello @ABerry83, welcome to the Community Forums! Sorry for the delay in responding your post. 

 

Let me share with you that the Nokia 7+ is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern. That being said, even though your mobile device is not compatible, please give it a try to our help article: Why can't I set up my Fitbit device? and let me know how it goes. 

 

If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device or a computer to avoid this situation

 

I'll be here if you need anything else, please keep me posted.

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