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Syncing difficulties with Inspire HR

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‎04-01-2020 02:47 - last edited on ‎04-22-2020 19:48 by Fitbit Moderator

‎04-01-2020 02:47 - last edited on ‎04-22-2020 19:48 by Fitbit Moderator

Having read other messages after not being able to sync, have deleted the pairing from my galaxy tablet and now although blue tooth shows the inspirehr it refuses to pair with it.  App updated this morning.  For several days previously not had reliable screen visability of time etc.

 

Moderator edit: Subject for clarity 

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‎04-22-2020 19:47

‎04-22-2020 19:47

Hi @Smokeraiser, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Such article includes a restart process that can resolve the display issue too.

 

Keep me posted, I'll be around if you need anything else.

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‎04-22-2020 23:31

In response to RicardoFitbit

‎04-22-2020 23:31

Thank you for your reply.  In the end I uninstalled and then reinstalled the app.  My thought was that the updated app works although the update to an already installed app did not?.?  I still on occasions have to force stop it but on the whole now syncs very quickly on my Samsung tablet.

Lesley Lee

Sent from Sky Yahoo Mail on Android
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