help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup Versa 2 with Samsung Galaxy s7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-28-2019 17:27 - last edited on ‎12-29-2019 14:58 by Fitbit Moderator

‎12-28-2019 17:27 - last edited on ‎12-29-2019 14:58 by Fitbit Moderator

I haven't been able to pair my Versa2 with my Galaxy S8. I have performed all of the tricks and suggestions but it will not pair. The versa 2 will show as a paired devices. However, when trying to click on versa 2 to pair it does nothing. 

 

Moderator edit: Subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎12-29-2019 14:57 - last edited on ‎07-25-2025 15:16 by Fitbit Moderator

‎12-29-2019 14:57 - last edited on ‎07-25-2025 15:16 by Fitbit Moderator

Hi @KDrake4, welcome to the Community Forums!

Thanks for bringing this to my attention and troubleshooting your device prior to posting too. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

Keep me posted.

Best Answer
0 Votes

‎03-13-2020 14:57

‎03-13-2020 14:57

I have exactly the same problem.   After a lengthy conversation with the customer service number,  I was informed that an update to fix the issue is being done and that it will be available in less than 2 weeks. Given your issue was 3 months ago,  i'm dubious. 

 

Does anyone have a solution? 

 

Best Answer