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Unable to setup Versa 2 with Samsung S8

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‎05-14-2020 13:41 - last edited on ‎05-15-2020 15:05 by Fitbit Moderator

‎05-14-2020 13:41 - last edited on ‎05-15-2020 15:05 by Fitbit Moderator

I'm trying to sync my phone but when I follow the steps on the app and wait for the 4 digit password, all that comes up on my Fitbit is a keypad. Can someone help please?

 

Moderator edit: Subject for clarity 

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‎05-15-2020 15:05 - last edited on ‎09-13-2025 14:09 by Fitbit Moderator

‎05-15-2020 15:05 - last edited on ‎09-13-2025 14:09 by Fitbit Moderator

Hi @Shar2306, welcome to the Community Forums!

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

I'll be around if you need anything else, please keep me posted.

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