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Unable to sync Charge 2

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‎05-13-2020 09:43 - last edited on ‎05-15-2020 15:41 by Fitbit Moderator

‎05-13-2020 09:43 - last edited on ‎05-15-2020 15:41 by Fitbit Moderator

I switched from my samsung phone to a new phone. Didnt like the new phone so switched back to my samsung.  When I went to re-sync my charge 2 to the Samsung,  it said I need to update my app to continue.  My app is up to date as far as I can tell. 

 

Moderator edit: Subject for clarity 

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‎05-15-2020 15:41

‎05-15-2020 15:41

Hi @PowerLemur, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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