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Unable to setup Versa 2

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‎06-04-2020 21:39 - last edited on ‎06-05-2020 16:52 by Fitbit Moderator

‎06-04-2020 21:39 - last edited on ‎06-05-2020 16:52 by Fitbit Moderator

I can not get my watch to pair with my phone. I've tried everything.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-05-2020 16:52

‎06-05-2020 16:52

Hi @Ericaco, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before posting. I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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‎06-05-2020 20:40

In response to RicardoFitbit

‎06-05-2020 20:40

I have same issue. I got for xmas and it was working and had sparatic connection issues. I signed up for premium and lost connection completely. Tried uninstalling app and restarting watch. Really wanted to use phone and app.

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‎06-05-2020 20:43

In response to Beckee24

‎06-05-2020 20:43

I have Samsung s7

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