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Unable to setup Versa 2

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‎06-17-2020 07:19 - last edited on ‎06-18-2020 22:03 by Fitbit Moderator

‎06-17-2020 07:19 - last edited on ‎06-18-2020 22:03 by Fitbit Moderator

I have my Bluetooth on but the versa 2 keeps rejecting my phone. 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-17-2020 13:43

‎06-17-2020 13:43

Hi @Njm1986 what is it that is not happening?

Or what is it that you want to do?

Trying to pair a tracker through the phones bluetooth will not work, the tracker should reject the pair.

 

Is the Versa 2 connected to your Fitbit account? If not then please follow the setup instructions. 

Best Answer

‎06-18-2020 22:03

In response to Rich_Laue

‎06-18-2020 22:03

Hi @Njm1986, welcome to the Community Forums!

 

Thanks for bringing this to our attention. Can you please let me know which Android mobile device are you using with your Versa 2? In addition to the helpful information that was shared by @Rich_Laue, I recommend you to try the troubleshooting steps that are specified on our help article: Why can't I set up my Fitbit device? if you continue experiencing difficulties with this process.

 

Let me know if you have any additional questions. 

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