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Unable to setup Versa Lite with Pixel 3XL

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‎01-16-2020 16:33 - last edited on ‎01-17-2020 14:41 by Fitbit Moderator

‎01-16-2020 16:33 - last edited on ‎01-17-2020 14:41 by Fitbit Moderator

Phones won't pair with Fitbit Versa Lite.  Tried with Samsung  and Google Pixel 3 XL.  Both have bluetooth on and good wifi connection.

 

Moderator edit: Subject for clarity 

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‎01-17-2020 14:41

‎01-17-2020 14:41

Hi @Riverrat21, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and the details that were shared in your  If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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