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Unable to setup Versa with Pixel 3

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‎01-28-2020 12:16 - last edited on ‎01-29-2020 14:42 by Fitbit Moderator

‎01-28-2020 12:16 - last edited on ‎01-29-2020 14:42 by Fitbit Moderator

Hi,

First time user of any Fitbit but have a good knowledge of tech/installation. Tried many times without any success to pair up my Versa and Pixel 3. When attempting to set up the verification code comes up on the Versa I enter and then get the message to say it can't connect. Have switched on and off and forgot devise on Bluetooth and reconnected but still no joy.

Hope this experience doesn't turn me off Fitbit in general

 

Moderator edit: Subject for clarity 

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‎01-29-2020 14:42

‎01-29-2020 14:42

Hello @Biliam, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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