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Unable to setup Versa

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‎08-08-2019 11:47 - last edited on ‎08-09-2019 14:11 by Fitbit Moderator

‎08-08-2019 11:47 - last edited on ‎08-09-2019 14:11 by Fitbit Moderator

My fitbit versa has been working flawlessly for about 4 months. I notice it started losing time and wasnt syncing with my phone. I've followed several suggestions to remedy this, to the point that I've removed the versa from my devices. Now when I try to add it back it makes it to the 4 digit code and won't recognize it when types I  my phone.... Anybody had this issue, please help!!

 

Moderator edit: Subject for clarity 

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‎08-09-2019 14:13

‎08-09-2019 14:13

Hello @NLB39  welcome to the Community Forums, thanks for bringing this to my attention. It's a pleasure for me to assist you with the inconvenience experienced with your Versa.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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