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Unable to setup device with Samsung S7 Edge

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‎02-22-2020 07:33 - last edited on ‎02-23-2020 11:01 by Fitbit Moderator

‎02-22-2020 07:33 - last edited on ‎02-23-2020 11:01 by Fitbit Moderator

I have unpaired my Alta HR with my mobile (samsung S7edge) two weeks ago and I am trying to pair up my device again but failed. My phone and bluebooth can found my tracker but after enter the 4 numbers that show on my Alta Hr, it keep saying "not working". I have tried million times. Also I removed other bluetooth devices, having an updated fitbit apps, reset my fitbit by pressing the charging button. Please advice what should I do?

 

Moderator edit: Subject for clarity 

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‎02-23-2020 11:01

‎02-23-2020 11:01

Hi @Quency, welcome to the Community Forums! Thanks for your post.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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