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Unable to setup device

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‎12-26-2019 21:02 - last edited on ‎12-29-2019 10:53 by Fitbit Moderator

‎12-26-2019 21:02 - last edited on ‎12-29-2019 10:53 by Fitbit Moderator

I got it for Christmas hoping that I could use it and I logged in tried to setup I pressed the fitbit I had it said setup and went back to my home page is this normal?

 

Moderator edit: Subject for clarity

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‎12-29-2019 10:52 - last edited on ‎07-25-2025 16:30 by Fitbit Moderator

‎12-29-2019 10:52 - last edited on ‎07-25-2025 16:30 by Fitbit Moderator

Hello @AEngberg_08, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

Please make sure that your Android mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

I'll be around if you need anything else, please keep me posted.

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