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Unable to setup versa lite

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‎06-04-2019 06:02

‎06-04-2019 06:02

Newly purchased versa lite. Tried to set up device, phone was able to connect/find to fitbit, but a pop up on my phone screen disappeared after the 4 digit code appeared on my fitbit screen. I'm using an OPPO A73s

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‎06-05-2019 09:14

‎06-05-2019 09:14

@JoanLee Welcome! Thanks for being part of our Community! 

 


Let me help you setup your Versa lite with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-09-2019 23:17

In response to AlvaroFitbit

‎06-09-2019 23:17

Hi AlvaroFitbit, 

 

Thanks for you're help! Tried the above solution but still didn't work out. I eventually set up using my friend's Android and it worked. Subsequently I downloaded the Fitbit app again on my phone and was able to sync! 

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