Unable to setup with Samsung Galaxy A10

[GwendaK]

I've just changed my phone from Samsung A3 to A10.  My Charge 2 worked perfectly with the A3 but I cannot link it to the A10.  I have spent literally hours and tried all the fixes suggested on these pages but still no joy.  Fitbit are saying that the A 10 is not yet compatible so where does this leave me?  Are Fitbit sorting this and there will be compatibility, or do I now have a Charge 2 that I cannot use?  This is all incredibly frustrating and frankly poor customer service.  For medical reasons, I need the Charge 2 working and soon.  

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @GwendaK, welcome to the Community Forums!

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

Keep in mind that the Samsung Galaxy A10 is not listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it.

I'll be around if you need anything else, please keep me posted.

[GretaRF]

My Samsung A10 was paired with my Fitbit HR2 until 7/10/19. Since then none of the data has been transferred to my phone despite me spending a great of time trying to sort it out. It worked fine before. Any ideas what's going on now? Thanks.

[GwendaK]

Thanks, tried all that (again), but still won't sync.  This is really frustrating and as I see it, the root cause of the problem is that the A10 is not seen by Fitbit as a compatible device.  The simple question is.  "are you at Fitbit going to sort this and add the A10 to the list, or do I have to bin a perfectly good Charge 2?"

If I do end up binning the Charge 2, I will certainly not be buying another Fitbit poduct.

[GwendaK]

So in the absence of any positive response from Fitbit, I have a Charge 2 that is now redundant.  Extremely poor customer service.

Warning to other users - don't expect your Fitbit device to work with all popular phones.

[Tahall]

I am having the very same problem. It won't  pair and the app keeps saying that it's  looking  for device.  Hasn't synced since October.. service  is very intermittent.