help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa GPS data not syncing to challenge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-09-2019 05:05 - last edited on ‎11-10-2019 13:17 by Fitbit Moderator

‎11-09-2019 05:05 - last edited on ‎11-10-2019 13:17 by Fitbit Moderator

Do steps sync to challenge when using GPS I've got them all but not on challenge they're 10000 short it won't sync for them

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎11-10-2019 13:31

‎11-10-2019 13:31

Hi @Fragrant12. Welcome to the Community Forums.

 

It's good to see you here and let me help you with your steps not syncing to your challenge. Since you mentioned to have synced GPS data, do you refer to the connected GPS function on the Versa? I'm asking this as GPS data recorded with MobileRun using your app won't count towards your challenge. If you didn't use MobileRun, please make sure of the following:

 

  1. You haven't manually logged activities in the Fitbit app.
  2. All-day sync is enabled in the Fitbit app.
  3. The Fitbit app is updated to the latest version.
  4. All challenge participants are not in the same time zone. 

 

I also recommend waiting around 15 minutes after syncing your Fitbit data to see if your challenge updates.

 

I'll be around, keep me posted.

Best Answer
0 Votes