Unable to share heart rate graph

[Sajid98]

I can no longer see the heart rate graph when using the share button on an activity. 

 

[Gr4ndp4]

Hi, @Sajid98, welcome to the community. I'm a swimmer and do not see a graph under the BPM average. I must admit this is not an area I've used in the past. Do you have a screenshot showing a graph? I've tried clearing the Cache & restarting my phone, but the result remains the same. A change like you describe could be down to a recent Fitbit update (I'm on V 4.53.1). 

I hope this helps.

Cheers

 

[Sajid98]

Hi @Gr4ndp4 , this is what the graph used to look like when the share feature was working correctly in the past.

 

[Gr4ndp4]

Hi, @Sajid98, you could take a screenshot of the graph on the exercise screen & share it with your friends. I'll see if I can find out if this is an intended change to the app and will get back to you with any information I have.

Cheers

[Sajid98]

@Gr4ndp4 sure. Thanks for the help

[Rich_Laue]

I know I'm jumping in late, but looking at your screen shot, I see a Share To Fitbit button. 

Was this screen shot of the Fitbit app? Or a third party app? 

[Sajid98]

It's the Fitbit app. The share to Fitbit button is for when I want to share the image on my Fitbit feed which can be seen by the people I've added on Fitbit. The share to other apps button lets me send the image to apps outside if Fitbit 

[gr4ce]

I just came to say the same. Heart rate graph not included in the shared image.

It's been like this for a while (probably since some update), so I hope it's a bug and not "as intended", because it would really be an unfortunate downgrade. 

[Sajid98]

@Gr4ndp4 after looking at other posts online, it seems other people are experiencing this issue with pixel watches 2 and above. I have recently upgraded from a pixel watch 1 to the pixel watch 4 myself which I guess explains why I'm getting the problem now too. Do you know if there is any fix planned for activity tracking on pixel devices?

[Gr4ndp4]

Hi, @Sajid98, I've not had anything back, so I've escalated the question again. I'll get back to you as soon as I hear anything.

Cheers

[Vonny3492]

I'm hear to say I have the same issue! It used to show a heart rate chart when shared but now it's just blank space.

On the non-shared view I can see the heart rate graph