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Unable to start a challenge

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‎02-09-2020 07:28 - last edited on ‎02-10-2020 14:42 by Fitbit Moderator

‎02-09-2020 07:28 - last edited on ‎02-10-2020 14:42 by Fitbit Moderator

When I try to start new challenges the app is telling me my limit is reached but I'm only in 6 right now.  I can accept challenge requests but can't start any myself.   It's very frustrating! It's been going on for 4 or 5 days now 

 

Moderator edit: Subject for clarity 

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‎02-10-2020 14:42 - last edited on ‎09-16-2025 07:52 by Fitbit Moderator

‎02-10-2020 14:42 - last edited on ‎09-16-2025 07:52 by Fitbit Moderator

Hi @Ng76, welcome to the Community Forums! 

Thanks for bringing this to my attention, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which Android mobile device are you using? To move forward with this, please send me a screenshot of the error message you receive.

Looking forward to your reply.

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‎02-16-2020 07:06

In response to RicardoFitbit

‎02-16-2020 07:06

This has been going on consistently for about 2 weeks or so.  When I choose a challenge ti start the bottom says Active challenge limit reached and it's greyed out so I cant start a challenge 

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‎02-16-2020 07:07

In response to RicardoFitbit

‎02-16-2020 07:07

I'm using an S9 and only noticed the problem a few days after the app updated .

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