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Unable to start challenges after update

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‎08-27-2019 15:44 - last edited on ‎08-28-2019 13:21 by Fitbit Moderator

‎08-27-2019 15:44 - last edited on ‎08-28-2019 13:21 by Fitbit Moderator

Forced to update today.. now I can not create a challenge at all it just a grey area I'm not maxed out on challenges either... help! 

 

Moderator edit: Subject for clarity 

Best Answer
5 REPLIES 5

‎08-28-2019 13:17

‎08-28-2019 13:17

Hello @Esp158 welcome to the Community Forums, it's a pleasure to help you today.

 

I appreciate the details that were shared in your post, seems odd that you're unable to create a challenge. To better assist you with this, can you please let me know which Android device you're currently using? If you haven't already done so, I recommend you to try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the app.
  6. Login using your Fitbit credentials.
  7. Try to create a challenge again. You can check: How do I start a challenge in the Fitbit app?
  8. Let me know if the issue persist.

 

Keep me posted.

Best Answer
0 Votes

‎08-28-2019 22:37 - edited ‎08-30-2019 21:37

In response to RicardoFitbit

‎08-28-2019 22:37 - edited ‎08-30-2019 21:37

I've had the same issue. I've followed this and nothing worked. It's been this way since the update. Was wondering if any other apps that sync with Fitbit could be causing the problem?

Best Answer

‎09-09-2019 14:25

In response to TerriF1970

‎09-09-2019 14:25

Hi @TerriF1970, it's nice to see you again participating here in the Community Forums! My apologies for the delay in responding your post.

 

Thank you for taking into consideration the steps that were shared on my previous post. To better assist you with this, can you please let me know which Android mobile device you're currently using? Also, do you receive any error message while trying to start a new challenge? If this is the case, please send me a screenshot of any error message so we can move forward. You can refer to this post to do so. 

 

Let me know if you have any additional questions, I'll be around. 

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0 Votes

‎09-09-2019 15:02

In response to RicardoFitbit

‎09-09-2019 15:02

It's the same issue as many others . Not being able to start challenges even I'm not in the max amount. It says I'm in ten challenges already. Android S8+

Best Answer
0 Votes

‎09-11-2019 06:29

In response to RicardoFitbit

‎09-11-2019 06:29

@RicardoFitbit  I had uninstalled and reinstalled the app it does not work. I have a Samsung galaxy s9+ with the latest fitbit and android system update and still can not create challenges. 

Best Answer