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Unable to sync Alta HR - Slowly syncing when it does

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‎08-12-2019 23:07 - last edited on ‎08-14-2019 17:20 by Fitbit Moderator

‎08-12-2019 23:07 - last edited on ‎08-14-2019 17:20 by Fitbit Moderator

Since updating fitbit app my Alta hr takes a long time to sync and upload my daily steps etc , it cant seem to find my device on many occasions.  Any advice  would be helpful. 

 

Moderator edit: Subject for clarity 

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‎08-14-2019 17:19

‎08-14-2019 17:19

Hi @Hgd61 welcome to the Community Forums, I'm happy to assist you with your syncing concern.

 

Thanks for the details that were shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties.

 

Keep me posted, I'll be around if you need anything else.

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