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Notification not clearing

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‎08-12-2019 14:39

‎08-12-2019 14:39

I have a Snapchat notification that will not clear.  It's like it is frozen on my Fitbit screen.  I tried to charge it and resync it to clear it from my screen and neither have worked.  I use this as a watch frequently and its useless on that aspect if I cantt see the home page.  When another notification comes through I get it but once I clear the new on it goes back to the frozen one.

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‎08-14-2019 15:55

‎08-14-2019 15:55

Hello @Casper3 welcome to the Community Forums, it's a pleasure to give you a hand with your concern.

 

I appreciate the details that were shared in your post regarding the Snapchat notification, certainly this is not a common situation. If you haven't already done so, I recommend you to restart your Fitbit device with the steps that are outlined on our help article: How do I restart my Fitbit device? and let me know how it goes.

 

Keep me posted.

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3 REPLIES 3

‎08-14-2019 15:55

‎08-14-2019 15:55

Hello @Casper3 welcome to the Community Forums, it's a pleasure to give you a hand with your concern.

 

I appreciate the details that were shared in your post regarding the Snapchat notification, certainly this is not a common situation. If you haven't already done so, I recommend you to restart your Fitbit device with the steps that are outlined on our help article: How do I restart my Fitbit device? and let me know how it goes.

 

Keep me posted.

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‎08-14-2019 16:11

In response to RicardoFitbit

‎08-14-2019 16:11

Thanks that did the trick.  

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‎08-14-2019 16:55

In response to Casper3

‎08-14-2019 16:55

You're welcome @Casper3, thanks for your reply.

 

I'm happy to know that the restart process resolved your concern. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

See you around, it was a pleasure to assist you! Smiley Happy 

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