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Unable to sync Alta HR

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‎06-14-2018 08:41 - last edited on ‎06-18-2018 12:58 by Moderator Alum

‎06-14-2018 08:41 - last edited on ‎06-18-2018 12:58 by Moderator Alum

I have a Samsung j 3 and my alta hr has not synced since the 5th june tried all the trouble shooting had replacement insurance were I got my fitbit from replaced my alta hr installed and it installed and did firmware update synced and has not synced since what do I do .have done all the fitbit updates

 

 

Moderator Edit: Updated Subject For Clarity.

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‎06-18-2018 12:57 - edited ‎06-18-2018 13:00

‎06-18-2018 12:57 - edited ‎06-18-2018 13:00

Hello @thelynbaggs, good to see you have joined the Fitbit Community! It has been a few days and my apologies for the late response. I saw you were experiencing syncing issues and I'm wondering how it goes? 

 

You did good in trying to troubleshoot this on your own. Now, I know you mentioned that all updates are installed, however I would like to recommend to try to update the Fitbit app again. There is a new version that might be of your help in order to sync your tracker. For more details, please review this post.

 

You can find out which version is installed on your phone by doing this:

  1. From the Fitbit app dashboard, tap or click the Account iconUser-added image
  2. Tap or click Help. You'll see the app version at the top of the screen.
    User-added image

 

Give it a try and let me know how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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