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Unable to sync Charge 2

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‎07-08-2019 08:28 - last edited on ‎07-09-2019 20:00 by Fitbit Moderator

‎07-08-2019 08:28 - last edited on ‎07-09-2019 20:00 by Fitbit Moderator

Charge 2 not syncing with Android phone app. I have to uninstall app and re-install app to get it to sync.

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎07-09-2019 20:00

‎07-09-2019 20:00

Hi @philipd1 welcome to the Community Forums, it's a pleasure to assist you with your syncing concern.

 

Thanks for troubleshooting your Charge 2 prior to posting. To better assist you, can you please let me know which mobile device you're currently using with your Fitbit? If you haven't already done so, I recommend you to check the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

I'll be around if you need anything else.

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‎07-10-2019 07:51

In response to RicardoFitbit

‎07-10-2019 07:51

Did not help. The app does not show need to update. When I swipe to sync the app says it can't locate the device. Bluetooth is on, battery is powered up, no wifi connection issues. I can update steps if Iuninstall and reinstall the app on my Galaxy AS7. 

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‎07-16-2019 07:09

‎07-16-2019 07:09

Yes. Thank you. 

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