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Unable to sync Charge 2

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‎09-09-2019 06:05 - last edited on ‎09-10-2019 14:54 by Fitbit Moderator

‎09-09-2019 06:05 - last edited on ‎09-10-2019 14:54 by Fitbit Moderator

Hello

I am unable to set up my.fit bit charge 2 with my samsung 8.  I had disconnected it as it wasnt syncing and now am not able to even set up!  I have tried reinstalling the app,  reconnecting blue tooth and restarting the fitbit.

 

Please help!

 

Moderator edit: Subject for clarity 

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‎09-10-2019 14:53

‎09-10-2019 14:53

Hello @Brihawk4, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

I'll be around if you have any additional questions.

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