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Unable to sync Charge 2 with Samsung S10+

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‎09-09-2019 05:23 - last edited on ‎09-10-2019 14:56 by Fitbit Moderator

‎09-09-2019 05:23 - last edited on ‎09-10-2019 14:56 by Fitbit Moderator

Hi I tried synchronizing my charge 2 with S10 plus but seems like charge 2 doesn't support s10 plus. How this will be fixed

 

Moderator edit: Subject for clarity 

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‎09-10-2019 14:56

‎09-10-2019 14:56

Hello @Rashi031p, welcome to the Community Forums! 

 

Let me share with you that the Samsung Galaxy S10+ is not currently listed as a compatible device with our products and services just as you stated in your post, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Android, device and Fitbit app updates.

 

Even though your mobile device is not compatible, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device or a computer instead.

 

I'll be here if you need anything else, please keep me posted.

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