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Unable to sync Charge 2

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‎09-26-2019 03:53 - last edited on ‎09-27-2019 16:31 by Fitbit Moderator

‎09-26-2019 03:53 - last edited on ‎09-27-2019 16:31 by Fitbit Moderator

My FitBit Charge 2 has not been able to sync since 136 am yesterday (weird time for it to stop working). I've Forced Stop and uninstalled & reinstalled the app, restarted my phone, and restarted the FitBit. Also deleted the Fitbit frommy bluetooth list on my phone, and now on searching the Fitbit does not show up. I'm hoping my Fitbit's ability to send out information hasn't broken somehow.

Any other ideas of things I could try?

-- Jenn

 

Moderator edit: Subject for clarity 

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‎09-27-2019 16:30

‎09-27-2019 16:30

Hello @JRow16, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which mobile device you're currently using? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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