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Unable to setup Blaze with Samsung S9+

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‎09-26-2019 04:57 - last edited on ‎09-27-2019 16:29 by Fitbit Moderator

‎09-26-2019 04:57 - last edited on ‎09-27-2019 16:29 by Fitbit Moderator

 

 Not used my fitbit in awhile but was fine on my s8 but not with my s9 + i go onto the bluetooth it scans and the "blaze" comes up but when i clicked to connect it says "couldn't pair.check settings for this device and try again"  ive gone though all the steps of clearing the data restarting phone and blaze, connecting though the app,  

Nothing is working.....

 

Thanks Rob 

 

Moderator edit: Subject for clarity 

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‎09-27-2019 16:29

‎09-27-2019 16:29

Hello @robindoorne. welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be around if you need anything else, please keep me posted.

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