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Unable to sync device

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‎09-26-2019 05:19 - last edited on ‎09-27-2019 16:27 by Fitbit Moderator

‎09-26-2019 05:19 - last edited on ‎09-27-2019 16:27 by Fitbit Moderator

Good afternoon! I live in Russia. The application has stopped working, the phone does not synchronize with the bracelet. What can be done?

 

Moderator edit: Subject for clarity 

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‎09-27-2019 16:27 - last edited on ‎09-23-2025 07:52 by Fitbit Moderator

‎09-27-2019 16:27 - last edited on ‎09-23-2025 07:52 by Fitbit Moderator

Hi @Daria_xiaomy_, welcome to the Community Forums!

Thanks for bringing this to my attention. To better assist you with this, can you please let me know in which way the Fitbit app stopped working? Also, which Android mobile device you're currently using? Which Fitbit device you're wearing? if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

Keep me posted and let me know if you have any additional questions.

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