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Unable to sync Charge 2

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‎09-26-2019 11:17 - last edited on ‎09-27-2019 13:26 by Fitbit Moderator

‎09-26-2019 11:17 - last edited on ‎09-27-2019 13:26 by Fitbit Moderator

Hi, Fitbit charge 2 cannot sync to app.  deleted and re-installed app problem even worse as I am now not able to pair Fitbit to phone.  tried same steps on both Samsung note 5 and xiaomi redmi 7 issue still persists.  tried resetting Fitbit, still can't bear, reset bluetooth on devices and attempted to pair still no luck

 

please help

 

Moderator edit: Subject for clarity 

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‎09-27-2019 13:26

‎09-27-2019 13:26

Hello @Luwandap1, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile devices that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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