Unable to sync Charge 3 with Fitbit app

[dyzy]

My charge 3 won't connect to the ap after the last update. Shows only calories and exercise. No sleep, no steps, no notifications. I've reinstalled the ap several times. I've restarted my Fitbit several times. Nothing works. Getting pretty disgusted and frustrated. I've emailed customer service. No response for a week now. Not happy 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @dyzy, it's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention and for troubleshooting your device prior to posting, I totally understand how frustrating this matter can be for you. I was informed by our Support team that they provided you assistance regarding the difficulties you experienced with your Charge 3. That being said, my best advice for you at this moment will be to contact them back if you require further assistance or if you have any additional questions about the information that they provided to you.

Don't hesitate to contact me back if you have any additional questions, I'll be around.

[Bazzy]

I have had this issue with my replacement Charge 3 after the screen messed up. It takes me about 30 to 45 minutes of rebooting my phone, fitbit, and maybe it decides to work about once a week.  It doesn't even show up on my bluetooth list to pair except a couple of times. The first one I had was perfect. Have done everything they have said to do to no avail.  Tired with messing with it

[dyzy]

Sent from Mail for Windows 10
Thank you for responding. Yes, I was able to resolve my issue with Terrance from customer support. I’m much happier. Thanks again
Tracie

[dyzy]

Sent from Mail for Windows 10
I understand completely. Give customer service a call. They were very helpful and resolved my issue. Good luck!

[RicardoFitbit]

Hello again, it's a pleasure to continue providing assistance, sorry for the delay in responding. Thanks for your reply @dyzy and welcome aboard @Bazzy. 

@Bazzy Thanks for the information that was shared in your post, I understand how frustrating this can be for you. To move forward with this inconvenience, can you please confirm if the troubleshooting steps from my previous post were already tried? Which mobile device are you using? If you haven't already done so, please try the following steps:

1. Restart your Charge 3.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
4. When the phone is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Ionic as a new device.

@dyzy I appreciate your update. I'm really happy to know that after speaking with our Customer Support team your syncing difficulties were resolved. Please do not hesitate to contact me back if you require further assistance, I'll be around.

See you around.

[Bazzy]

Finally figured out how to find the post.   Did the hard reset multiple times. Updated the app, device, and phone. Have always connected, widget live, and  constant sync turned on. Did the reinstall of the device and it worked for about 2 days. The fitbit is now showing up on my bluetooth list but it still will not sync.