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Unable to sync Charge 3

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‎05-14-2020 17:55 - last edited on ‎05-15-2020 14:51 by Fitbit Moderator

‎05-14-2020 17:55 - last edited on ‎05-15-2020 14:51 by Fitbit Moderator

Charge 3 not synching to Android phone, and the app says it can't find device. This whole set up seems to be garbage! I scroll and see all the problems people are having and I am about to throw my Charge 3 in the garbage! What good is it?

 

Moderator edit: Subject for clarity 

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‎05-15-2020 14:50

‎05-15-2020 14:50

Hi @Lrkoz, welcome to the Community Forums! 

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

Let me know if the issue persists.

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