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Unable to sync Charge 3

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‎05-21-2020 10:15 - last edited on ‎05-25-2020 18:54 by Fitbit Moderator

‎05-21-2020 10:15 - last edited on ‎05-25-2020 18:54 by Fitbit Moderator

Several weeks ago, my Fitbit stopped syncing consistently.  The Android App also randomly stops updating.  For a while I could fix by closing the app and reopening.  Then I had to restart my phone to get it to work.  Today, the syncing stopped altogether.  

 

I recently started the free Premium trial, and just when I started a bunch of new challenges, I can't get any step updates on my account.  Please help!

 

Moderator Edit: Clarified subject

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‎05-25-2020 18:54

‎05-25-2020 18:54

Hello @FitnessTiger, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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