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Unable to sync Charge 4 with Google Pixel 3XL

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‎04-30-2020 07:34 - last edited on ‎05-03-2020 12:08 by Fitbit Moderator

‎04-30-2020 07:34 - last edited on ‎05-03-2020 12:08 by Fitbit Moderator

My charge 4 keeps syncing and unsyncing. Now it won't sync at all. I have a pixel 3xl phone. Any suggestions? 

 

Moderator edit: Subject for clarity 

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‎05-03-2020 12:06 - edited ‎05-03-2020 12:06

‎05-03-2020 12:06 - edited ‎05-03-2020 12:06

Hello @MiKaylaFit, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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