Unable to sync Fitbit with Samsung Galaxy J3

[Debzg]

Please add me to this thread. I have a Samsung j3, it's on the compatible list, worked just fine with this phone for more than a year, stopped syncing weds 10/23, also getting "device not found" message. Tried all the restarts, reinstall, and unpairing/repairing suggested in this and other similar threads, nothing works. Is this a system-wide issue? A samsung-users issue? Just seems like tidbits stopped working for a lot of Samsung users in the last week. What do you advise? Thanks.

Moderator edit: Subject for clarity 

[SunsetRunner]

Hello and welcome to the Fitbit Community @Debzg 

Im happy to see your phone is indeed compatible but I do understand your frustration with your current syncing issues. I’m going to move your post to the Android App Forum so you get more relevant answers to your question because it’s more about your Android Device and someone there might be able to offer you some solutions. 
😉 Good luck to you

[RicardoFitbit]

Hello @Debzg, welcome to the Community Forums! Sorry for the delay in responding your post.

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

@SunsetRunner Thanks for your support! 🙂

Keep me posted, I'll be around if you need anything else.

[Lilbiddy]

@RicardoFitbit, sorry but you can't use the get out of jail free incompatible card in reply to @Debzg. 

The J3 is on the list.

 

[RicardoFitbit]

It's nice to see you again participating @Lilbiddy.

Thanks for bringing this to my attention and sorry for the mistake, my post was edited accordingly. 

Don't hesitate to contact me back if you need anything else. 

[Debzg]

Ricardo:
Tonight is Nov 3 2019.
My fit bit Alta is still (since Oct 23) not syncing with the app on my Samsung Galaxy J3 phone. This phone IS on your supported devices list. So far, attempting to solve this, I have:
1. Confirmed Android, Bluetooth and fitbit app are all up to date.
2. Uninstalled and reinstalled fitbit app on my phone.
3. Restarted phone.
4. Turned Bluetooth off/on, off/restarted phone/BT back on.
5. Restarted tracker.

All-day sync is on, tho not working. Manual sync fails, sometimes giving me a red circle with exclamation point in it, but no other info appears when I try to dig into it.

Bluetooth app on my phone can see Alta but cannot pair with it. BT pairs successfully with other devices.

At one point I connected power to Alta and it gave me a 4-digit code, which I entered into phone, but that didn't work either. I don't remember what that process was called.

There has been no damage or trauma to phone or tracker, Alta simply stopped communicating with app on phone.

I note many other Samsung users have similar complaints in similar timeframe, which makes me suspect this is more of a fitbit systemic issue than an issue affecting me only.

Please let me know what else I can do to fix this problem, or what fitbit plans to do. Thank you.



Sent from my T-Mobile 4G LTE Device