10-05-2019
11:10
- last edited on
10-06-2019
13:48
by
RicardoFitbit
10-05-2019
11:10
- last edited on
10-06-2019
13:48
by
RicardoFitbit
Hi I'm trying to sync my new fitbit flex 2 to my app on samsung A80 and it wont sync? Help required please. Thanks Lucy
Moderator edit: Subject for clarity
10-06-2019 13:47
10-06-2019 13:47
Hello @Jucy, welcome to the Community Forums!
Thanks for bringing this to my attention and for the information that was shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung Galaxy A80 that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep in mind that your mobile device is not listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it.
Keep me posted, I'll be around if you need anything else.