help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to sync Inspire HR since most recent update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2019 08:13

‎07-13-2019 08:13

The most recent firmware upgrade for  my new Inspire HR kept failing on my Android (8.0.0) Motorola XT1921-2 phone. Following the help articles, I updated the firmware from the app on different device. Then I turned off Bluetooth and removed the Fitbit app from that other device to make sure it wouldn't conflict. 

It continually fails to sync on my phone. Following help articles, I restarted the Inspire HR and Bluetooth on my phone. Restarted my phone. Reinstalled the Fitbit app. Removed and tried to re-add the tracker.

When I attempt to re-add the tracker, it detects it, connects to it, and then tells me that Bluetooth is not working and I need to restart it. At that point the pair times out. 

I am able to connect to other Bluetooth devices using this phone, although make sure that there are no other devices nearby while pairing with the tracker. I am also able to pair the tracker with my tablet, but I can no longer pair the tracker with my phone since the most recent update.

My tracker is only a month old. How can I resolve this issue?

Best Answer
0 Votes
1 REPLY 1

‎07-13-2019 22:59

‎07-13-2019 22:59

Update: removed Inspire HR from my Fitbit account and instructed my Bluetooth to "forget" it, and was finally able to re-pair the Fitbit using the phone. It's back on the account and back in my paired devices list.

 

Still won't sync. Issue is unchanged.

Best Answer
0 Votes