Unable to sync One

[Zav]

Rather annoyed. Brand new FB One today.

Fitbit Connect is saying that the 'Wireless Sync Dongle is disconnected.

Samsung Galaxy S5 mini is saying that it is unable to connect to the Dongle due to wrong code, which is not true.

Please please help if you can

Kindest of kind regards

Moderator edit: edited title for clarity

[Odyssey13]

@Zav Pick one or the other devices (computer or mobile device) to set it up.

When pairing to Android, there is no code needed.

You setting up as a replacement? click for more information

Sometimes with the dongle, it works to remove it, restart the computer, then reinstall the dongle.

Let us know what happens.

[Zav]

Hey thanks for replying, I will try these things now and write back to you..

My mistake re the code, the Samsung says that it is unable to pair with 'One'..

I'll restart now..

[Odyssey13]

You're making progress @Zav

Some Android devices have problems. See this article

[Zav]

Okay thank you 🙂

[Odyssey13]

Thanks for the update @Zav

Customer support is pretty good at getting people going again.

Keep in touch.

[Zav]

Thanks @Ody, I really do appreciate you getting bak to me..

Speak soon

[ErickFitbit]

@Zav I recommend performing a restart of the One and then giving the set up process another try. Keep me posted.